San Francisco Staff

Clinical Faculty

Shu-En Lim, Au.D.

Dr. Shu-En Lim is the Clinical Director of Audiology for the Hearing and Balance Center. She received her Bachelor of Science from Northwestern University and her Doctor of Audiology from Vanderbilt University. Dr. Lim is a licensed dispensing audiologist and a fellow of the American Academy of Audiology, the American Board of Audiology and the American Speech- Language-Hearing Association. She has experience in pediatric and adult diagnostic evaluations and rehabilitation, including hearing aids and cochlear implants, vestibular assessments, tinnitus counseling and auditory rehabilitation.

Laura Street

Dr. Laura Street is an audiologist at the University of the Pacific Hearing & Balance Center. She completed her bachelor’s and master’s degrees from Montclair State University and received her Doctor or Audiology from Washington University in St. Louis. Dr. Street has years of experience providing audiologic evaluations, vestibular evaluations and auditory rehabilitative services to patients of all ages and has worked in medical settings, private practices, non-profit organizations and a hearing technology start-up.

Clinical Instructors

Anga Lao, Au.D.

Dr. Anga Lao is clinical instructor/audiologist at the University of the Pacific Hearing and Balance Center. She holds a Doctorate in Audiology, with a special interest in hearing aid fitting, tinnitus management and pediatric hearing assessments. Dr. Lao has a decade of experience treating hearing loss at premier clinics in the Bay area. She was formerly a Senior Audiologist at University of California, San Francisco (UCSF Medical Center) and the Lead Audiologist at Zuckerberg San Francisco General Hospital. She draws on her broad experience providing diagnostic and rehabilitative audiologic services to adult and pediatric patients, with the goal of ensuring individual priorities are met while maximizing health benefits and quality of life for every patient.

Heidi Makeig, M.S.

Heidi Makeig is a clinical instructor/diagnostic audiologist at the University of the Pacific Hearing & Balance Center. She received her B.S. from Ohio University and her M.S. from Vanderbilt University. She has worked in the field of Audiology in the Bay Area since 2001 and currently splits her time between Marin General Hospital and UOP. Heidi has focused on adult and pediatric diagnostics in medical settings throughout her career, including electrophysiology and balance testing. She particularly enjoys working with culturally diverse pediatric populations.

Gretchen Perkins

Dr. Gretchen Perkins is an audiologist at the University of the Pacific Hearing & Balance Center. She received her Bachelor of Arts in communication sciences and disorders from Louisiana State University and her Doctor of Audiology from the LSU Health Sciences Center in New Orleans. She worked at Lucile Packard Children’s Hospital/Stanford Children’s Health and implemented a hearing aid dispensing program at Valley Children’s Hospital in Fresno. Dr. Perkins has a passion for helping both pediatric and adult patients find the hearing solution which is best for them.

Teresa Testa, Au.D.

Dr. Teresa Testa is a clinical instructor/audiologist at the University of the Pacific Hearing & Balance Center as well as a clinical audiologist at the Palo Alto Medical Foundation. She specializes in diagnostics and hearing aids. She received her Bachelor of Arts in psychology from the University of Notre Dame, her Master of Arts in psychology from New York University, and both her Master of Science in Hearing Science and Doctorate of Audiology from Gallaudet University. Dr. Testa has participated in audiology community outreach locally, and in Latin America. She sat on the board of the California Academy of Audiology and Motos for Fonos, a philanthropic hearing health care organization. She is proficient in American Sign Language.

Academic Faculty

Rupa Balachandran, Ph.D.

Dr. Rupa Balachandran is the director of the Doctor of Audiology program at the University of the Pacific. She obtained her Ph.D. in speech and hearing sciences at the City University of New York. Dr. Balachandran has presented at several national meetings on the topics of central auditory processing and speech perception by hearing-impaired individuals. She was president of the California Academy of Audiology and is a licensed dispensing audiologist.

Joe Hu, Ph.D., Au.D.

Dr. Jiong “Joe” Hu is a licensed audiologist at the University of the Pacific Hearing and Balance Center. He earned both his Ph.D. and Au.D. from Ohio University. Dr. Hu is a fellow of the American Speech-Language-Hearing Association and American Academy of Audiology. In addition to his clinical research activities, he specializes in adult diagnostic evaluations and rehabilitation, auditory electrophysiological assessments, hearing aids and management of hearing loss and vestibular assessment.

Administration

Matthew Pausa, Audiology Program Clinical Assistant

Matthew Pausa comes to the University of the Pacific with a background in IT support, restaurant management and small business ownership. This experience has given him the skills to provide our patients with strong customer service. Matt enjoys spending time hanging out with his little parrot, Boingo and playing in the garden. His weekends are often spent up at the Russian River.

Emeritus

Kenneth Billheimer, Au.D.

Dr. Kenneth Billheimer is an audiologist at the University of the Pacific Hearing & Balance Center. He received his master’s degree in audiology from California State University at Fresno and his Doctor of Audiology from Arizona School of Health Science. Dr. Billheimer has worked as an audiologist with the U.S. Army Medical Service Corps, Kaiser Hospital in Fontana and a private practice in Pleasanton. He has also served as an adjunct faculty member at Chapman College, University of Redlands and California State University at East Bay. Dr. Billheimer specializes in adult and adolescent audiology with an emphasis on management of hearing loss and amplification.