Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same—our commitment to your health and safety. We will be re-opening our clinics on June 15 and would like to share some of our new processes with you.
All our clinics follow infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the guidelines of these agencies so that we are up to date on any new rulings or guidance that may be issued.
Infection control has always been a top priority, some of which you may have seen during previous visits to our Audiology clinic. Our infection control processes were developed so that when you receive care, it is both safe and comfortable.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
- Our clinic staff will communicate with you ask some health screening questions. These screening questions will be asked when your appointment is scheduled, and again within 24 hours of your scheduled appointment. Please note that if we are unable to reach you within 24 hours of your appointment, we will not be able to keep the appointment.
- Given the increased precautions our campus is taking, please arrive for your appointment ON TIME, not early, or late, as this will affect the check in procedures to enter the building. (Stockton Clinic Patients: Please call us when you arrive and wait in your vehicle when we are ready.)
- You will be asked those same questions again, when you arrive for your appointment and will have your temperature checked as you enter the building.
- Please wear a mask (face covering) before entering our building. We will also provide hand sanitizer and ask that you use it as you enter.
- Elevator use:
- Stockton Clinic: Only one person can occupy the elevator at a time. If a patient requires a caregiver/family member to accompany them, then an allowance will be made for two people only.
- San Francisco Clinic: Elevators will have markers for proper social distancing. Please follow the signage in the elevators.
- All patients will wait in our second floor socially spaced waiting area and will be greeted by a team member from the clinic you have an appointment with.
- All providers and staff will be in full personal protective equipment (PPE) including gown, gloves, mask, and face shields.
- Appointments will be scheduled to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
- As we adapt our processes to incorporate social distancing, testing and prescreening as part of everyone’s visit, we have reduced the number of patients visiting and appointment availability will be much lower.
- We must prioritize the most urgent procedures first. Until the current department of public health guidelines allow for routine medical appointments to resume, routine visits such as annual hearing checks will be delayed.
We are happy to answer any questions you may have about the steps we take to keep you, and all our patients, safe in our school clinics. Please check our website for updates and we look forward to seeing you.